Nexidia Analytics User Guide 16K subscribers Subscribe 35 7K views 4 years ago Learn all about NICE Nexidia Analytics capabilities for your business needs Neural Phonetic Speech Analytics Journey Sequencing Technology
Of customer engagement analytics is nexidia analytics customers demand a unified interaction analytics platform that will accurately search identify and draw conclusions from a single pool of audio chat e mail and text interactions not only does nice nexidia provide best in class text and speech Nexidia Interaction Analytics provides the missing piece of the puzzle vital agent and customer behavioral data found in contact center interactions from sources including audio chat SMS e mail surveys and social media
Nexidia Analytics User Guide
Nexidia Analytics User Guide
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Sentiment analysis is the practice of assessing customer input to determine attitudes and opinions about brands products marketing campaigns and more It relies on natural language processing machine learning and computational linguistics to identify extract and quantify subjective information from phone chat email social media and more
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Nexidia Analytics User Guide
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Nexidia Analytics s significant innovation is a single ingest pipeline that sorts searches analyzes and cross references data from a host of text and audio inputs Nexidia Analytics provides the most comprehensive view of customer interactions in the industry no matter the channel Users can make use of this innovation in a number of ways
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NICE Interaction Analytics powers informed and measured organizational success with patented AI technology that surfaces historical and real time insights immediately across 100 of speech and digital contact center interactions Analyze customer sentiment
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Nexidia Analytics makes it possible for deep analysis of your contact center data so that you can make informed decisions to maintain relevance beat your competition and future proof your success NICE s industry leading AI enabled Nexidia Analytics solution provides advanced capabilities developed from over 20 years of industry research
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The system guides the user through the process of using the information derived from the narrative model to quickly create the topical model structured queries organized in taxonomies powers Nexidia Interaction Analytics Nexidia Search Grid is the architecture that manages and operates the neural phonetic engine The Search Grid is a
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What is Nexidia Analytics Learn how Nexidia Analytics uncovers valuable insights about customer behavior and improves business outcomes NICE Enlighten Offering Click here for partner slides Click here for customer facings slides Click here for the NICE Enlighten battle card Click here for the NICE Enlighten FAQ
1 ceomoses 1 yr ago Yes It s intended to help with process improvement and workflows by identifying the emotion of a call When you group all calls from all agents together and sort them by sentiment it groups all the angry calls together You then perform analysis to find out what topics trend angry calls With technology capable of processing multiple languages 45 scalability for handling the largest of projects and the expertise that comes from processing millions of hours of audio and video content Nexidia is the only solution for Audio Discovery
In the past manual searching through endless customer conversations for valuable insights would have been practically impossible Now companies have tools like NICE Nexidia customer engagement analytics to help This intelligent tool provides omni channel interaction insights to help drive important changes to customer experience strategies