Broadworks Call Center Reports Guide Cisco BroadWorks Hosted Thin Call Center Agent Supervisor User Guide Use this document to learn about the features interface dialogs and services provided by the Call Center client application Follow the details to use the Call Center features and services for agents and supervisors Cisco BroadWorks Hosted Thin Receptionist User Guide
Call Center Reports Guide Broadworks Updated 10 5 2020 10 23 AM The Call Center Reports Guide lists the available reports in BroadWorks Release 21 Did this article answer your question Yes No Use this planning tool to complete a site survey as part of a planned Cisco BroadWorks deployment The tool takes as input key usage and call mix assumptions and calculates the required hardware and system capacity Cisco BroadWorks System Engineering Guide Use this document to engineer a Cisco BroadWorks system
Broadworks Call Center Reports Guide
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End of Maintenance for Broadworks Enhanced Call Center Reporting and Database Server Broadworks Release 25 Availability and End of Maintenance for BroadWorks Release 22 28 Jun 2022 End of support of Linux 6 for the Cisco BroadWorks Release Independent software starting with release 2023 05 12 May 2022
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Broadworks Call Center Reports Guide
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https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/broadworks/Releases/24/Documentation-Guide/cisco-broadworks-documentation-guide-/configure.html
Use this document to expose enhanced Call Center statistics on Cisco BroadWorks and to retrieve data from the database using external database views Cisco BroadWorks Call Center Reports Guide Use this document to generate pre defined Call Center Reports about call center agents and queues
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Call Center Reports Guide Document Revision History Release Version Reason for Change Date Author 17 0 1 Created document January 31 2011 Goska Auerbach 21 0 1 Updated BroadSoft and BroadWorks logos October 22 2014 Joan Renaud 21 0 1 Rebranded document and published document December 22 2014 Patricia Renaud 21 0 2 Updated section
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/broadworks/Releases/25/Documentation-Guide/cisco-broadworks-documentation-guide-release-25/3-configuration.html
Use this document to expose enhanced Call Center statistics on Cisco BroadWorks and to retrieve data from the database using external database views Cisco BroadWorks Call Center Reports Guide Use this document to generate pre defined Call Center Reports about call center agents and queues
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BroadWorks Call Center Guide Table of Contents To log into the Call Center Configuration Settings Go to https xsp voice virginia edu callcenter Enter your username and password To change your password After signing in for the first time you MUST change your password
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/broadworks/Releases/24/Documentation-Guide/cisco-broadworks-documentation-guide-/reference.html
Cisco BroadWorks Group Voice Portal Quick Reference Guide Use this document to get a quick overview of the Cisco BroadWorks group voice portal and learn how to set up the voice portal for your organization Follow the step by step procedures to configure the greetings set passcode rules and customize voice portal menus
The BroadWorks Call Center Reports tool is launched from the Supervisor application Supervisors can run historical real time and scheduled reports on their agents and queues Documentation BroadWorks Reports Quick Reference Guide BroadWorks Reports User Guide Return to BroadWorks Call Center Training Page Return to Training Resources Page Cisco BroadWorks is an enterprise grade calling and collaboration platform delivering unmatched performance security and scale Hosted by Cisco service provider partners it integrates with Cisco Webex to meet the full range of enterprise communications and collaboration needs Read e book Global market leadership
Reports Guide Reporting Guide course Broadworks Reporting Training Course Progress Not started Enroll About the Course The BroadWorks Call Center Reports tool is launched from the Supervisor application Supervisors can run historical real time and scheduled reports on their agents and queues Course Outline